Plain-language policy
Privacy policy
We built this page the way we build everything else: short, plain, and honest. It covers dictabuilds.com and what happens when you contact us.
What we collect
If you request a First Fix Plan, we ask for your name, business name, industry, email, an optional phone number, and a description of the task that's bothering you. If you email or call us, we keep that correspondence. The analytics tools described below also collect some usage data automatically. We don't buy data about you and we don't scrape it from anywhere else.
What we use it for
We use what you give us to respond to your request, prepare your walkthrough and your First Fix Plan, and follow up about it. When you submit the form, you're agreeing we can contact you about your request. We won't add you to a newsletter or marketing list without asking separately, and any commercial email we send will tell you who we are and include a working way to say "stop." Reply "unsubscribe" to anything, ever, and we stop.
Where it lives
Form submissions arrive in our email inboxes. Our website runs on Vercel and our form email is delivered by a transactional email service; both are US companies, so your submission passes through servers outside Canada, where it's subject to local law. We keep the number of hands it passes through as small as we can, and we never sell it or trade it to anyone.
Analytics and advertising
This site uses two measurement tools: Google Analytics, which tells us how the site gets used (pages visited, roughly where visitors come from, what device they're on), and the Meta Pixel, which tells us whether our ads on Facebook and Instagram actually bring people here and whether those people request a plan. Both set cookies and collect device and usage information tied to an advertising identifier, not to your name. What you type into the form is not shared with either tool.
We use this to spend our small ad budget sensibly, nothing more. We don't sell this data, and we don't build profiles of individual visitors. If you'd rather not be counted: your browser's tracking protection and common content blockers stop both tools, Google offers an opt-out add-on and ad settings, and Meta's ad preferences let you limit how their pixel data is used. The site works exactly the same either way.
Where AI fits
We're an automation company, so it's fair to ask. We use AI tools in our own operations and we disclose it when AI touches work we do for you. Your form submission is read by Jon and Philip, not fed into a model, and is never used to train anything.
Your information, your call
Ask us what we hold about you and we'll show you. Ask us to correct it and we will. Ask us to delete it and we will, unless we're required to keep it (for example, records of work under contract). We keep submissions only as long as they're useful to the conversation you started, then they go.
British Columbia's PIPA and Canada's PIPEDA govern how we handle personal information. If you think we've fallen short, tell us first and we'll fix it. You can also contact the Office of the Information and Privacy Commissioner for BC or the Privacy Commissioner of Canada.
Changes
If this policy changes, the new version goes here with a new effective date. We won't quietly loosen anything.
Contact
Questions about privacy go to Jon Caldwell at jon@dictabuilds.com.